Location: Houston, Texas Category: Information Technology
Position at Tokio Marine HCC
Tokio Marine HCC is a leading specialty insurance group with offices in the United States, the United Kingdom, Spain and Ireland, transacting business in approximately 180 countries and underwriting more than 100 classes of specialty insurance. Tokio Marine HCC products and capabilities set the standard for the industry, and many of the Company's almost 3,000 employees are industry-leading experts.
We have an exciting opportunity for a Service Delivery Analyst in our Corporate Headquarters located in Houston, TX. As a key member of the Infrastructure team you will have the opportunity to assist with several key functions within the IT department that enable the delivery of a high-quality service to end users and to ensure Service Delivery processes and tools are in place to meet business needs. The role has a potential to grow on a global level.
Track and monitor incidents and develop monthly/quarterly reports to management
Assist with escalation processes, ensuring high levels of performance is reflected with these processes
Assist with change management meeting and reporting
Communicate effectively any incident or outage
Understanding TMHCC Infrastructure topology when it comes to working with various lines of business at multiple locations
Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services
The successful candidate ideally will have a minimum of two years of relevant and progressive professional experience as an IT Service Management professional or production support in a large-scale and diverse environment of incident management, escalation, procedures, and related disciplines
Qualified in Information Technology Infrastructure Library (ITIL)
Experience with administration of ITSM tools preferred
Flexibility and a willingness to learn
Sound analytical skills, as well as strong decision-making and problem-solving aptitude
Must be an exceptional communicator and able to make connections across the organization at multiple locations
Optimization of work processes. Knows the most effective and efficient methods to get things done, with a focus on continuous improvement and innovation
Educational requirements: the ideal candidate will have a bachelor's degree in Computer Science, a related field, or the equivalent education and/or experience
The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of Companies is an equal-opportunity employer. Please visit www.tokiomarinehcc.com for more information about our companies.